01
Approved Service Cycle
- Receiving the Request: Accurately recording appliance details and the reported fault, and scheduling an appointment.
- Initial Inspection: Examining the appliance and inspecting relevant circuits on-site.
- Technical Diagnosis: Identifying the root cause of the problem before taking any action.
- Defining the Solution and Cost: Clearly presenting the available options to the customer with complete transparency.
- Executing the Maintenance: Performing the required technical repairs with high engineering precision.
- Testing: Evaluating appliance performance under operating load to verify its efficiency.
- Delivery and Warranty: Providing the invoice, warranty certificate, and post-service follow-up.
02
The “Diagnosis Before Repair” Philosophy
The visible fault is not always the actual cause. Our focus is on identifying the root cause of the problem.
Diagnosis Before Repair Benefits
- Preserving the appliance’s original lifespan and operational efficiency.
- Preventing the fault from recurring shortly after repair.
- Avoiding unnecessary replacement of functional parts and reducing costs.